Terms of use

Ecocup Canada proposes an ecological and eco-responsible solution by replacing the disposable containers (disposable cups and cans)
with reusable and washable cups

1. S U B S C R I P T I O N  T O  T H E  T E R M S  O F  U S E

By accessing or using this website, including by browsing, activating an account with Ecocup Canada or making a purchase and a rent, you signify that you have read, understand and agree to be bound by these terms and conditions.

2. U S E  O F  T H I S  W E B S I T E

The use of this website and the creation of an account are authorized for the sole purpose of preparing, evaluating and placing orders for personalized cups, accessories or washing services, through Ecocup Canada.

Any other use of all or part of the Content is prohibited.


3. C U S T O M I Z A T I O N

You agree not to include on the personalized cups any text, image, design, mark, logo whose intellectual property rights belong to a third party without having previously obtained its agreement. You warrant that you will not infringe any third party right or slander or defame any third party.

For each order, a proof of your visual will be sent to you by e-mail.

Before taking responsibility for approving please check all the information of your event. By endorsing this proof you declare that it is "Approved for production" and assume any responsibility for any errors or omissions on your visual, as well as its layout. Please note, there is no warranty that the colors you see on the computer screen correspond exactly to the ink used when printing.

(Please note that all e-mails received after 5:30 PM will be processed on the next business day within 9:00 AM - 5:30 PM. All e-mails are processed in the received order).

4. R E T U R N S  I N  C A S E  O F  D E F E C T I V E  S H I P M E N T  O R  E R R O R

Ecocup Canada will exchange only in case of defect of the delivered goods or error on the delivered shipment. 

In the case of a defect or an error detected upon receipt of the shipment, please contact us at [email protected]

This email should contain information as the nature of the error or the number of defective parts and the nature of the defect. Also, it is desirable to add any photos you deem relevant. 

For the sake of good order processing, Ecocup Canada asks you to communicate on the defect or the error within 48 hours maximum from the receipt of the shipment.

Ecocup Canada undertakes to carry out the exchange as soon as possible, if necessary.


5. P R I V A C Y  P O L I C Y

- Privacy

Ecocup Canada undertakes not to disclose, to communicate the personal information communicated by the customer when it is purchased on the website.

Your personal information will only be used and disclosed for the purposes for which it was collected and in accordance with this Privacy Policy. Any exceptions to this rule will only be made with your consent or as permitted or required by law. In addition, Ecocup Canada will keep your data as long as necessary for the purposes of the collection.

- Protection of data provided by Ecocup Canada

Written or verbal information as well as documents submitted or sent by Ecocup Canada remain its property and can not be communicated to third parties for any reason whatsoever.

The designs, trademarks, slogans, images, trademarks or trade names used on the Ecocup Canada site are the property of their respective owners. You may not use, reproduce, copy or adapt these logos, trademarks, slogans, images, trademarks or trade names in any way unless expressly agreed in advance by such owners.


6. T R A N S F E R  O F  O W N E R S H I P

The merchandise remains the property of Ecocup Canada until full payment and shipping of the merchandise. Ownership and risk of loss are therefore transferred upon delivery of the goods to the carrier.


7. L I M I T A T I O N  O F  L I A B I L I T Y  A N D  W A R R A N T Y

Ecocup can not guarantee that the Site, the services or their use will be : 

-uninterrupted, timely, safe and secure;

-will be free from inaccuracies, errors or vulnerability;

-meet your expectations or requirements;

-will work depending on the configuration, hardware or software you are using.

Ecocup Canada disclaims all warranties, express or implied, to the fullest extent permitted by law.

In no event shall Ecocup Canada or its licensors, suppliers or sellers, their employees or agents be liable for any special, incidental, consequential, incidental or consequential damages resulting from Loss of use, data or profits, or damage resulting from error, omission, virus, delay or interruption of service.

In no event shall Ecocup Canada be liable for any damages or consequences arising out of or in connection with any inappropriate or unauthorized use of the site or its content.

8. A P P L I C A B L E  L A W

These terms and conditions are governed by the laws of Canada.

Any dispute that may arise in the application of these conditions must be brought before the competent courts of the judicial district of the city of Montreal.

9. P A Y M E N T  M E T H O D S

All prices on our site are listed in Canadian dollars ($CAD), and charged in Canadian dollars.

Shipping prince and the final taxes appropriate to every province will once be adjusted to the delivery address.

Only Interac Transfer (at email : [email protected]) and Credit Card (Visa, American Express and Mastercard) are accepted on our website.


For more information, please contact us at [email protected]