Shipping and returns policy

 

Ecocup Quebec proposes an ecological and eco-responsible solution by replacing the use of the disposable containers (disposable cups and cans) with reusable and washable cups.

 

1)- Shipping

We're shipping everywhere in Canada.

The shipping fees in Canada depend on the province of shipping. They will calculated automatically during the entering of the final shipping address. 

Please note, that it's not possible to pick up your product.

  

2) – Order Processing Time

Ecocup makes a commitment to take care of your order within 1 in 3 working days. Expect your package to be shipped out in the next 3 business days following the day you place an order.

Except case of absolute necessity, Ecocup Quebec makes a commitment to proceed to the delivery for a maximum deadline of 15 working days, once the picture validated by the customer and the received complete payment.

In case of impossibility to deliver for the planned deadline, Ecocup Quebec makes a commitment to be anxious you to inform immediately about this delay.

 

3)- Returns in case of imperfection of the shipment or error 

Ecocup Quebec will proceed to the exchanges only in case of imperfection of the delivered shipment or error on the delivered shipment.

In case of imperfection or of error noticed during the reception of the shipment, please contact us at info@ecocup-quebec.ca

This e-mail will have to contain indications as for the nature of the error or the number of defective parts and the nature of this imperfection. So, it is recommended to add any photos which you will consider relevant. 

In a concern of shipment management of the treatments of the orders, Ecocup Quebec asks you to communicate on the imperfection or the error within 48 hours maximum as from the reception of the shipment.

Ecocup Quebec makes a commitment to proceed to the exchange as soon as possible so there is good reason.